We reserve the right to make changes to our product specifications at any time.

All prices include VAT.

Orders

1. Orders can be placed on our website, via email and over the telephone.
2. Orders are to be paid for in full and in advance.
3. Accepted payment methods are debit/credit cards, bank transfer and PayPal.
4. Customers are responsible for ordering correct quantities. 
5. Free samples are usually posted tracked through Royal Mail.

Delivery Options & Charges (all brands except Karndean)

1. Standard Delivery (2-6 working days) = £60 (free for orders £600 or more).
2. Next Working Day Delivery (orders placed before 11am) = £95 (not available for Finsa, Pure Step or Alsa products).

Karndean Delivery Options & Charges (minimum 25m2 orders)

1. Standard Collection from Unit 6 Maple Park EN11 0EX (4-8 working days) = £0.
2. Fast Collection from Unit 6 Maple Park EN11 0EX (2 working days) = £90.
3. Standard Delivery (4-8 working days) = £90.
4. Next Working Day Delivery (orders placed before 11am) = £180.

Delivery Terms

1. Deliveries to addresses within mainland UK can be made under our standard terms, for deliveries outside mainland UK please contact us for a delivery quote before placing orders.
2. Addresses in parts of Scotland may incur additional delivery charges. If your delivery address is in Scotland please contact us for a delivery quote before you place an order.
3. Delivery time frames may increase during certain times of year such as Bank Holidays, Christmas and New Year.
4. Customers must be present to receive and sign for deliveries.
5. Customers must inform us if access to the delivery address is restricted. For example if the access road is narrow we may need to send a smaller vehicle.
6. A re-delivery charge of £99 will be applied for failed deliveries, which must be paid before a failed delivery can be rescheduled.
7. Deliveries are curbside only. Drivers cannot take deliveries into properties. Customers are responsible for receiving deliveries.
8. If items are missing upon delivery customers are to inform the delivery driver immediately and inform us by email as soon as possible within 48 hours.
9. If items are damaged upon arrival customers are to inform the delivery driver immediately and inform us by email with photographic evidence as soon as possible within 48 hours so that we can approve replacements.
10. Once a delivery has been signed for it is considered accepted. Customers must thoroughly check all items before signing for the delivery. Customers must report any damage to the driver and us upon delivery.
11. No compensation will be paid for delays to works under any circumstance.

Natural Products

Natural products such as wood flooring can vary in colour and appearance. This is out of our control as the products are grown naturally. This must be kept in mind when purchasing natural products. Every effort is made to keep the appearance between batches as similar as possible. We cannot be held responsible for any variation in colour or appearance of natural products such as wood flooring. 

Cancellations & Returns

Customers have the right to cancel and return orders with no reason needed up to 30 days after the date of delivery. The goods must be unopened, undamaged and in the original packaging. Customers must request this by email to us within 30 days from delivery.

Returns are subject to a 30% re-stocking fee plus delivery/collection costs. Many areas in Scotland require additional fees to cover delivery/collection. A quote for delivery/collection is required for returns in Scotland and outside mainland UK.

Refunds will be made within 14 days from the date we receive the returned goods.

Intellectual Property

Direct Flooring Online Ltd is the exclusive owner of all its intellectual property (“IP”). No person or entity may us the IP without the express, written permission of Direct Flooring Online Ltd.